Frequently Asked Questions / FAQ

About application

Q. How do I apply?

A.Once you have decided on the property, we will send you an application and a pledge.

 

Please fill in the two materials, return it with your identity verification documents.

The identity verification documents should be those of the resident who knows your face photo and address. In addition, you may send it with data.

After confirmation, we will send you a paypal link, so please make the payment. 

Q.When is the application deadline?

A.We do not have a deadline, but we are making proposals for many people,the room may be filled.

In addition, the rooms we can guide you are limited in the day before or on the day , so please apply as soon as possible.

Q.What is necessary for identity verification documents?

A. Please send us your passport or driver's license with your current address and photo. You can use a combination of your passport and insurance card.

Q.How can I pay?

A.Basically, you can pay by credit card via Paypal. We also accept bank transfers for corporate contracts.

Q.If the PCR test is positive, can I cancel it?

A. If the PCR test is positive, you will be charged 10% of the total usage amount as a cancellation fee.

Q.What will you do if my flight is delayed?

A.A. It is possible to stay within the contract period. An extension is required to spend the isolation period. We also have a warranty plan (¥ 3,000 ~) that supports delays of several days, so please contact us.

Q.フライトが遅延した場合どうなりますか

Q.What will you do if the move-in date is delayed?

A.A. It is possible to stay within the contract period. An extension is required to spend the isolation period. We also have a warranty plan (¥ 3,000 ~) that supports delays of several days, so please contact us.

Q.Can I change my reservation?

A.Basically, it cannot be changed. It is possible to change it with an additional charge, but please contact us once as it depends on the availability.

Q.Can I extension my reservation?

A.If there is a vacancy during the specified period at the time of requesting extension, it can be extended. If you let us know at least 7 days in advance, we can guide you to other rooms. Depending on availability, it may be possible even if the day is near

Q.Is there any cancellation fee?

A.We have a cancellation policy below. Subject to change depending on the situation.